It goes without saying that customers are the lifeblood of your organization
but does the same hold true for customer service? Is there a gap between
a client and client service? If so, consider revisiting your approach
with The
10 Commandments of Customer Service.
Tradeshow Coach and sales professional, Susan Friedman, says that the 10
Commandments of Customer Service include:
1.
Knowing Who is Boss
2.
Being a Good Listener
3.
Identifying and Anticipating
Needs
4.
Making Customers Feel
Important and Appreciated
5.
Helping Customers Understand
Your Systems
6.
Appreciating the Power of
“Yes”
7.
Knowing How to Apologize
8.
Giving More Than Expected
9.
Getting Regular Feedback
10. Treating Employees Well
While it’s only 10 items on a list, my guess is, like me, you are better at some “commandments” than others. I’m also guessing your customers know this about you, too. My suggestion? Revisiting all 10 reminders and finding a way to tweak them to fit your own business.Doing so will help create the bridge between customers and customer service.
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